I had a very disappointing experience with Toys Central.
First, I received the wrong item in my order. I ordered a board game costing £140, but instead received an expansion that is about £70 cheaper and cannot even be used on its own because it requires the base game that I originally ordered.
When I contacted customer support, their response was to offer me a 25% discount on a future order, which does not solve the problem at all. The item they sent me is unusable without the base game, and I’m certainly not planning to place another order after this experience.
I replied asking either for the correct game to be sent or for a full refund and instructions on how to return the incorrect item, but I have now been ignored for two days, even though their automatic reply states they respond within 12 hours.
This game was meant to be a gift and it was not cheap, so the situation is extremely frustrating. The customer service and response time are very poor, and the suggested solution showed very little understanding of the issue.
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