We ordered a birthday gift for my daughter, ensuring the item was in stock at the selected location. We received a notification that the order was 'Ready to pick', which we assumed meant it was available for pickup. When we arrived, the item was not there. This miscommunication has ruined a special moment for our family, especially for her great-grandmother who won’t get to see her gift opened. The misleading language used in their notifications is unacceptable and has left us deeply disappointed.
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Toys"R"Us is the leading kids store for toys, video games, baby products, and more.
