Review Time
The service has been utterly disappointing, characterized by a lack of communication and misleading information. After ordering online during a busy shopping period, I faced significant delays. The delivery promised within 48 hours never materialized, and attempts to reach them went unanswered. They mismanaged my address and failed to notify me properly. The order still hasn't arrived just days before Christmas, leaving me feeling cheated and frustrated. I cannot recommend shopping online here, especially with the associated delivery service.
I placed an online order over a week ago and reached out to ask about its status. They said they would look into it, but then I received a cancellation email soon after. The item remains listed as available on their website, which is confusing. With Christmas around the corner, it’s too late to order elsewhere, making this situation quite frustrating.
I placed an online order over a week ago and reached out to inquire about its shipping status. After a brief response indicating they would look into it, I received a cancellation email shortly after. The item is still shown as in stock on their website, leaving me confused about the cancellation. With Christmas approaching, I now find it too late to order elsewhere, which is incredibly frustrating given the circumstances.
We ordered a birthday gift for my daughter, ensuring the item was in stock at the selected location. We received a notification that the order was 'Ready to pick', which we assumed meant it was available for pickup. When we arrived, the item was not there. This miscommunication has ruined a special moment for our family, especially for her great-grandmother who won’t get to see her gift opened. The misleading language used in their notifications is unacceptable and has left us deeply disappointed.
I received a duplicate gift and wanted to return it, expecting free return shipping as stated in their policy. However, I was charged $20 instead. I reached out to customer service multiple times regarding this issue, but my inquiries were largely ignored. This lack of assistance is frustrating, especially given that their prices are higher than competitors. A return shipping fee of $20 is unreasonable.
The initial interaction with the staff was pleasant, but the product I received was faulty. After just a week, it overheated and showed signs of damage. Despite reaching out for assistance, the follow-up was inadequate. I feel misled and disappointed, especially given the amount spent on the item.
I had a very negative experience with a representative who responded poorly to my concerns while I was in-store. I was simply trying to ensure the safety of my children, and the representative's attitude was unprofessional. This type of customer service is unacceptable and does not reflect well on the company.
My husband ordered an item for our son with a promise of delivery by Friday, but when we checked in, we were informed that it hadn't arrived. Now, we are being told to wait even longer. This situation is especially difficult for our autistic son who was looking forward to this gift, and the ongoing delays are very disappointing.
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Toys"R"Us is the leading kids store for toys, video games, baby products, and more.
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