I received a duplicate gift and wanted to return it, expecting free return shipping as stated in their policy. However, I was charged $20 instead. I reached out to customer service multiple times regarding this issue, but my inquiries were largely ignored. This lack of assistance is frustrating, especially given that their prices are higher than competitors. A return shipping fee of $20 is unreasonable.
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Toys"R"Us is the leading kids store for toys, video games, baby products, and more.
