I have bought aikido equipment and attire from Tozando for many years - it's a beautiful shop in Kyoto - and have enjoyed those products. However, I recently tried to order cloth and leather tabi to be shipped to Australia. I followed the instructions to measure my footlength for sizing but the tabi arrived and are too short and cannot close (the measurement pertains to the outside of the tabi, not the size of the foot). I have tried writing to them several times both through their internal site review and through their email and have had no response at all. These are expensive items (approx 80USD) and they have a responsibility to advertise the sizing properly and to respond to customer concerns. I want to return them (as new) and receive the right size for training with an injured foot, but they are not answering.
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