Previous to the call - I had been waiting in line on the 'live chat' for 40 mins the first time and 20 mins the second when both were disconnected due to 'lost connectivity' so that was quite frustrating. After searching for ages on the net for a phone number i finally got through and was helped by Kael - he was courteous, straight to the point, and got the job done, and friendly. i was very happy with his service. thank you
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