Review Time
I was having trouble connecting, but Ivan patiently guided me through what I needed to do and connected me to the Internet through my new router. Very good tech support!
Thanks for the help!
I am extremely happy with my service today. I spent hours on the phone to my provider & got no where what TP Link had it sorted in no time with clear & easy instructions so technology dummies like me could understand & sort the problem.
After a very stressful morning of setting up my NBN connection with TPG and being 2 hours on the phone, Novia from TP Link came to assist and complete the process with ease, calm and professionalism. Thank you, I appreciate you!
Freya was very helpful on the phone, very clear and went through step by step with me to figure out why my new router wasnt working properly with my ISPs settings, got it working well in good time, thanks heaps!
Liliane was extremely helpful and knowledgeable. She understood the issue straight away and resolved my problem quickly and efficiently. The support was clear, professional, and very reassuring throughout. Excellent service overall.
Previous to the call - I had been waiting in line on the 'live chat' for 40 mins the first time and 20 mins the second when both were disconnected due to 'lost connectivity' so that was quite frustrating. After searching for ages on the net for a phone number i finally got through and was helped by Kael - he was courteous, straight to the point, and got the job done, and friendly. i was very happy with his service. thank you
I had excellent phone support from TP-Link, thanks to Lauren. She was knowledgeable, clear in her instructions, and very patient while helping me diagnose and fault-find my router. She quickly identified the issue and guided me through the fix, resolving my Wi-Fi problems efficiently. Very happy with the support — highly recommend.
So what could have been a really frustrating and stressful exchange with TPLink technical services turned out to be a clear and concise experience,the amazing technician (Miss Sarmiento)working with me to get my wifi connected to my modem was so helpful, patient and clear with their communication. I AM SO GRATEFUL TO TPLINK TECHNICIANS,they go over and above to assist you,their service is friendly and super helpful. They explain everything and answer all your questions. I love TPLinks products because of the elite customer service.Highly recommend.To Miss Sarmiento,thank you so much for all your patience,caring communication and outstanding friendly service!!You deserve a pay rise because frankly I nearly lost my cool a few times,but your gentle and calming voice kept me sane and on point to get the job done.I appreciate you - your an angel 😇.
Thank You Kiera for helping me out in my hour of crisis. Your understanding of the problem and the patience you showed to not so tech savvy customer ie me. Truly appreciate your thoughtful help. Thanks again for your prompt and clear assistance.
Is there something going on with TP-Link? I'm trying to set up a range extender and am continually being asked for a password for the device that I haven't set. I've seen similar comments on forums and there doesn't seem to be an obvious way to solve the problem. It is frustrating when the device is sold as being easy to set up and the instructions aren't simple or clear and it doesn't work.
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