Extremely frustrating experience with support and technicians. We have been without wifi for 3 days and have spent over 15 hours on the phone with representatives. After signing up for a new broadband plan, we received confirmation of activation but still had no wifi. We called and waited on hold for hours, only to be told to keep waiting. The next day, we called again and were instructed to check the wifi router and ethernet cables. We explained they were set up the same way as with our previous provider. The service representative insisted it was our setup, escalated the issue, and the new representative repeated the same script. After going in circles for nearly an hour, the call ended with the company stating they could do nothing for us. We then purchased a new wifi and ethernet cable, but that didn't work either. When we called back, we had to repeat the same information. One technician finally said our original router and cables were fine and suggested that the service had been activated at the wrong address. He escalated the issue, but we had to explain everything again to the next person, as there seemed to be no communication between technicians. They wouldn't believe the service could be activated at the wrong address and passed us on again. It was incredibly frustrating to be shuffled around without resolution. We eventually switched to another provider and had everything set up in just an hour.
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