Review Time
If I could give tpg minus 100 stars i would have spent over 3 hours the last 2 days trying to change my plan spoke to over 14 differant people no one can help what a punish of an experience I cancelled
Applied and paid for a new mobile service. Received the sim and proceeded to get it activated. After many hours and six different operators, I am no further ahead. I have asked for A refund and was told to apply for another sim and A refund for the old one would be available after 21 days.
Way to expensive. They offer dismal support. Anything beyond turn it off and on again will take them days to even look at. When you call you speak to an ai. More expensive for inferior product, where does the money go?
very bad service, My replacement e-sim card cannot activated for 7 days now. Filled out all forms what they ask, digital id, numbers of questions answered, call them every day, spent hours to wait for answer then they said to wait, and every time they promised but still nothing. Very disappoited and frustrated with TPG team, because my number is not active atm I cannot change to different company and keep same phone numbers.!!! TPG NEVER AGAIN
VERY DISAPPOINTED!
Service outages are constant, and the SLAs are poor and mean nothing. Account managers take a very long time to respond or to action requests - if ever. Support don't bother giving updates on outages or support requests. Overall service quality and support, which resulted in multiple TIO complaints and an eventual disconnection with a new provider being chosen. Anything is better than TPG it seems, and these reviews confirm my experience is not isolated.
6 days with @TPG_Telecom
11 calls.
2 emails.
7 “complaint responses” for ONE complaint.
Result?
Zero resolution. Zero service.
New customer. eSIM never activated.
#TPGFail #TelecomFail #CustomerServiceFail #AussieConsumers #TIOAustralia
The company consistently fails to deliver on its promises. Along with unreliable internet connections that often drop or fall significantly below guaranteed speeds, the support team did not honor their promised retention discount for an additional six months. I was charged full price on my latest bill, despite being told over a week ago that the discount was being processed. When I called to voice my concerns, they assured me that the discount would start with the next billing cycle. I've had enough of these empty assurances and have decided to switch to another provider.
I recently encountered a very disappointing situation with the home wireless service from a provider, and if I could give a negative review, I certainly would. Right from the start, the connection was highly unreliable and often dropped out entirely during important moments. The customer support was equally frustrating; when I sought assistance, I faced long wait times and unhelpful responses that made me feel completely overlooked. To make things worse, the advertised speeds were far from what I was actually getting, making daily tasks incredibly difficult. It got to a point where speed tests frequently failed due to the extremely low speeds I was facing. Overall, my experience with this provider has been nothing short of terrible. It’s hard to understand how a company can offer such inadequate service while still charging for it. If you're considering this provider for your broadband needs, I would highly recommend exploring other options. They claim that the average speeds are 15/2 mbps, but I was experiencing just 1 mbps down and 0.5 mbps up.
1/5 Stars | Over a Decade of Loyalty Down the Drain—Support Is Frustrating. I usually don't take the time to write reviews about internet providers, but my experience has reached a breaking point. After 13 years as a customer, the service has deteriorated from poor to completely unacceptable. A simple inquiry about pricing led to 45 minutes on hold, being transferred to 4 different agents, and ultimately getting disconnected. On another call lasting 35 minutes, the agent assured me of a callback by 10 PM, which never happened. There's no accountability or respect. Do yourself a favor and switch providers.
Extremely frustrating experience with support and technicians. We have been without wifi for 3 days and have spent over 15 hours on the phone with representatives. After signing up for a new broadband plan, we received confirmation of activation but still had no wifi. We called and waited on hold for hours, only to be told to keep waiting. The next day, we called again and were instructed to check the wifi router and ethernet cables. We explained they were set up the same way as with our previous provider. The service representative insisted it was our setup, escalated the issue, and the new representative repeated the same script. After going in circles for nearly an hour, the call ended with the company stating they could do nothing for us. We then purchased a new wifi and ethernet cable, but that didn't work either. When we called back, we had to repeat the same information. One technician finally said our original router and cables were fine and suggested that the service had been activated at the wrong address. He escalated the issue, but we had to explain everything again to the next person, as there seemed to be no communication between technicians. They wouldn't believe the service could be activated at the wrong address and passed us on again. It was incredibly frustrating to be shuffled around without resolution. We eventually switched to another provider and had everything set up in just an hour.
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