1/5 Stars | Over a Decade of Loyalty Down the Drain—Support Is Frustrating. I usually don't take the time to write reviews about internet providers, but my experience has reached a breaking point. After 13 years as a customer, the service has deteriorated from poor to completely unacceptable. A simple inquiry about pricing led to 45 minutes on hold, being transferred to 4 different agents, and ultimately getting disconnected. On another call lasting 35 minutes, the agent assured me of a callback by 10 PM, which never happened. There's no accountability or respect. Do yourself a favor and switch providers.
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