The company consistently fails to deliver on its promises. Along with unreliable internet connections that often drop or fall significantly below guaranteed speeds, the support team did not honor their promised retention discount for an additional six months. I was charged full price on my latest bill, despite being told over a week ago that the discount was being processed. When I called to voice my concerns, they assured me that the discount would start with the next billing cycle. I've had enough of these empty assurances and have decided to switch to another provider.
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