I wanted to add some Microsoft Business Basic licenses to my TPP account. Before I purchased, I checked via a support ticket to make sure that the new licenses would be prorated in line with the existing licenses because there was no indication on the website. After getting assurances via email, I went ahead and purchased. I was charged the full annual amount so I replied to the same ticket where I had been assured they would be prorated, only to be told in the same email thread that they charge the full amount in a separate subscription - So there, my wrong expectation. I then replied and pointed out their own policy. I am not optimistic about a resolution. But I will persevere. All this over the space of a week with no phone support or live chat services working.
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As the Australian branch of CentralNic Reseller - TPP Wholesale (established in 2011) is Australia’s leading domain name and web hosting, provider.
With over 25k active resellers, TPP Wholesale is the defacto choice of resellers from ANZ. The brand offers resellers the ability to resell over 1700 domain name extensions while offering best-in-class VPS, WHM and cPanel web hosting platforms, Microsoft Office 365, CoPilot, SSL Certificates and a best-in-class DNS platform.
As part of the Team Internet Group - We speak eight languages from eleven globally distributed hubs and pride ourselves in our knowledge, technical abilities and care for what we do.See more
