At first I was delighted that my delivery on their website said 48 hours. I ordered on a Saturday so I thought it would be Wednesday (business Hours) when I did not receive a text from DPX and did not get my delivery on Wednesday. I emailed TP Toys customer services on Tuesday and received no reply PANIC as the climbing frame was for my grandchildren for Easter. I researched Trustpilot and found out I need to email Louis John at XDP he is the chairman of XDP and he kindly arranged delivery the next day on Thursday. You will need to do this as XDP can take a week to deliver. TP Toys did get in touch on Thursday,
Ordered on Saturday and received on Thursday is not 48 Hours, bear this in mind when ordering large toys. On the whole the climbing frame is well made and today is Easter Sunday and I cant wait to watch the grandchildren enjoy their present.
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Part of the Mookie Toys family , TP have been designing children’s play equipment for over 60 years. From their first product, the humble hula hoop, TP now supply a huge range of activity toys to customers worldwide and retail in leading high street stores including John Lewis and Argos among many others as well as direct through our own website tptoys.com.
TP are committed to providing high quality activity toys that keep children happy and healthy. We strive to offer excellent after sales service and continue to provide the best in outdoor play for your children.
We also have a spares website, should you already have a TP product and require a new part - www.tpspares.com.See more