Review Time
Impressive support service after an issue with my item. The problem was addressed swiftly, efficiently, and with genuine kindness and professionalism. There were no excuses, just sincere friendliness in their communication. I can't thank them enough. A fantastic platform to purchase from.
The support I received was truly exceptional. Their response was remarkably quick, and the issue was resolved without delay. I've recommended this platform to all my friends and family, primarily because of the outstanding support I experienced, which is quite rare these days.
I had a frustrating experience with customer support. The automated responses repeatedly addressed the same issue and often contradicted themselves, leading to confusion and annoyance. I was initially told my swing set was under a five-year warranty, but then it changed to one year. They also stated the warranty begins from the purchase date, disregarding delivery timing. The replacement part was out of stock, raising concerns about the swing set's quality. My child narrowly avoided injury due to a sharp screw exposed when the wood split. I was simply advised to buy a new part, but the item will be discarded.
I ordered three items but only received two. The support team responded to my email right away. They followed up with the courier about the missing parcel. I have now been refunded. The customer service was excellent, which encourages me to shop with them again.
Fantastic customer support from the team after multiple issues with the delivery service. They took ownership of the concerns, provided prompt replies to my emails, and followed through. They truly excelled in customer service, and my granddaughter is thrilled with the product!
We've been trying to obtain a surround net for our trampoline for over 18 months, receiving mixed messages or being advised to purchase a new trampoline for a longer guarantee. The same trampoline model is available new with the required net. It's disappointing that a spare part (which we're willing to pay for and is a fraction of the new trampoline's cost) cannot be provided despite still selling the model. Don't buy a trampoline if you expect spare parts to be readily available; ours has been unusable for 18 months. Incredibly frustrating.
I recently ordered an outdoor climbing frame and slide as my children's main Christmas gift, then realized I had no idea how to reveal it on Christmas morning without assembling it early. I reached out via live chat and initially encountered an AI system. I expected typical frustrations since AI chats often disappoint, but this one was quick, accurate, and genuinely helpful. When it reached its limits, it transferred me to a human advisor. This advisor was incredibly helpful, answering all my questions clearly, remaining polite, and even going the extra mile by sending me a photo of the packaging. This made the situation stress-free and helped with my preparations for Christmas morning. The service was prompt, friendly, and professional throughout. Coupled with the great value I found during the sales, my experience was thoroughly impressive. Other companies could learn a lot from how well this platform integrates helpful technology with real human support. One very satisfied customer.
My order was delivered very quickly but was missing one component. The delivery service didn't indicate it would arrive in two parts. I contacted the support team, and their response was quick, polite, and reassuring. My inquiry was forwarded to a specialist team who took responsibility for resolving the issue. And they did! Three days later, the missing component was delivered. I was super impressed with the excellent customer service. By the way, the quality of the product was also first-rate. Thank you!
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Part of the Mookie Toys family , TP have been designing children’s play equipment for over 60 years. From their first product, the humble hula hoop, TP now supply a huge range of activity toys to customers worldwide and retail in leading high street stores including John Lewis and Argos among many others as well as direct through our own website tptoys.com.
TP are committed to providing high quality activity toys that keep children happy and healthy. We strive to offer excellent after sales service and continue to provide the best in outdoor play for your children.
We also have a spares website, should you already have a TP product and require a new part - www.tpspares.com.See more
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