I had a frustrating experience with customer support. The automated responses repeatedly addressed the same issue and often contradicted themselves, leading to confusion and annoyance. I was initially told my swing set was under a five-year warranty, but then it changed to one year. They also stated the warranty begins from the purchase date, disregarding delivery timing. The replacement part was out of stock, raising concerns about the swing set's quality. My child narrowly avoided injury due to a sharp screw exposed when the wood split. I was simply advised to buy a new part, but the item will be discarded.
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Part of the Mookie Toys family , TP have been designing children’s play equipment for over 60 years. From their first product, the humble hula hoop, TP now supply a huge range of activity toys to customers worldwide and retail in leading high street stores including John Lewis and Argos among many others as well as direct through our own website tptoys.com.
TP are committed to providing high quality activity toys that keep children happy and healthy. We strive to offer excellent after sales service and continue to provide the best in outdoor play for your children.
We also have a spares website, should you already have a TP product and require a new part - www.tpspares.com.See more
