Keya was lovely.
And we managed to sort everything out. The only thing I think you could improve is the ambient noise.
I could hear other operators on the phone and could even hear parts of registration numbers as the operator checked them with the customer which isn’t ideal.
You perhaps need to invest in acoustics in your call centre to avoid this for others and hopefully improve their work day. If not perhaps give Keya her own office.
I wouldn’t be able to concentrate with the level of noise around and I was only at the end of the phone.
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