Name: tracker.co.uk
Telephone: 08085090909
Rating: 4.7

Janet Smith Guest

Keya was lovely. And we managed to sort everything out. The only thing I think you could improve

Keya was lovely.

And we managed to sort everything out. The only thing I think you could improve is the ambient noise.
I could hear other operators on the phone and could even hear parts of registration numbers as the operator checked them with the customer which isn’t ideal.

You perhaps need to invest in acoustics in your call centre to avoid this for others and hopefully improve their work day. If not perhaps give Keya her own office.

I wouldn’t be able to concentrate with the level of noise around and I was only at the end of the phone.

Date of experience: Feb 02, 2026

Maureen R. Guest

2 months ago

Exceptional Support and Kindness from the Team

The assistance, patience, and friendliness of the representatives on the customer support line have been outstanding. Since the issue is still being resolved, I'm holding back the fifth star, but the team and the overall support system are top-notch.

Date of experience: Dec 16, 2025

LW Guest

3 months ago

Request for unit replacement

I spoke with a representative to arrange for the replacement installation, which was easy and straightforward. Now I'm waiting for a call from the technician to confirm the date and time for the job.

Date of experience: Dec 03, 2025

Marcia Morris Guest

3 months ago

Prompt and Helpful Response

I reached out through the website, and they returned my call in about an hour. The representative was extremely knowledgeable, courteous, and supportive. My question was addressed swiftly and effortlessly. Excellent service!

Date of experience: Dec 02, 2025

Maynard Guest

3 months ago

Friendly interaction

The caller was very friendly and provided clear instructions.

Date of experience: Dec 02, 2025

Tommie Price Guest

3 months ago

Deeply thankful to the team

I am deeply thankful to the team for assisting me in recovering my vehicle after it was stolen. The customer service representative also offered valuable advice on next steps to ensure the product keeps functioning. I truly believe I wouldn’t have gotten my car back without the tracker, so I’m extremely pleased. Thank you!

Date of experience: Dec 02, 2025

Chas Walker Guest

3 months ago

Great experience with the company

I reached out through the website, and they returned my call within about an hour. The assistant was very knowledgeable, polite, and helpful. My issue was resolved quickly and easily. Top marks!

Date of experience: Dec 02, 2025

Switer83 Guest

3 months ago

Fantastic customer support!

I received assistance from a representative who was very helpful and resolved my issue efficiently and professionally. Thank you!

Date of experience: Dec 02, 2025

mrbmxlol Guest

3 months ago

Outstanding service

Outstanding service! The representative was very professional and understood exactly why I was receiving alerts. A true asset to the company. Highly recommend!

Date of experience: Dec 02, 2025

Manuel Guest

3 months ago

Issue resolved 👍

I found the representative very helpful and knowledgeable. She answered all my questions and was patient while I entered information to access my app. She resolved my issue completely. Thank you!