As a customer staying in another country, it is only natural to have concerns and need reassurance when ordering a high-value product. Being a dog trainer in UAE, I have ordered multiple pet prodcuts over the years internationally. Never had such a pathetic experience dealing with a company. I have the entire chat downloaded, they are are extremely rude, hostile and passive aggressive when talking. A live chat agent called Mira in specific. They also asked me to pay shipping costs in 'advance' before checking the definite shipping rate and $25 for time and effort spent by their time in finding shipping rates for me. What kind of company is this?I will go out of my way to NOT recommend Trackimo Canada purely based on the way they treat customers virtually. I rather give me money to businesses who have the decency to talk politely, and proper payment policies in place.
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