I placed an order online and received a notification on 11/26 about a delay, with a new delivery window of 11/30–12/1. The item never showed up. On 12/2, I called customer service and waited 24 minutes before getting a callback. The representative couldn't find any updates and put me on hold for another 4 minutes to contact the supplier, who also had no information. I was told the rep would investigate and reach out the next day to decide whether to wait or cancel. No follow-up came. On 12/4, I called again to cancel the order, spending 54 minutes on hold. When I finally got through, the rep said I needed to hold for another 3–5 minutes to process my cancellation. I asked for confirmation via email due to the long wait, and after being put on hold, the call disconnected about 30 seconds later. I never received any confirmation. With missed delivery promises, extensive hold times, lack of follow-up, and a dropped call during cancellation, this was one of the most frustrating customer service experiences I've encountered. Extremely disappointing for a major retailer.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
