If I could rate them lower, I would. This was my first experience with this company, and it was disappointing. I ordered a riding mower and a plow online. The plow didn't arrive, and the mower came but was non-functional. After 45 minutes on hold, I was told they could do an exchange, assuring me the replacement would be new. After agreeing to the replacement, I learned I had to purchase it first and would get a refund in 2 to 5 business days after returning the broken one. Now, I'm on hold for 50 minutes and still waiting because the store scheduled to pick up the mower has no returns scheduled. I contacted customer solutions for assistance, but the situation is a mess. This has been the worst experience I've ever had with a business. I will never deal with them again!
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
