I had a duplicate online order with Tractor Supply. I called their Customer Service on June 25 and spoke to Anita for a refund on the duplicate order. She failed to refund. I called on June 26 and spoke to Nickoli, who failed to refund. Item was not picked up so Harrisburg store should have provided refund, per the company site, but failed to do so. I called Customer Service on August 11 and spoke to Jamie, who failed to refund. I called on August 18 and spoke with Evette, who failed to refund. I called on September 7 and spoke with Natalie who put me on hold for 18 minutes so I hung up. I called a second time on September 7 and asked Teresa if I could speak to a supervisor. She took my phone number and nobody called me. On September 11, I called and Kia put me on hold for 50 minutes, so I hung up. When an employee puts a customer on hold, the customer doesn’t get a chance to complete the survey at end of call regarding service provided on the phone call because customer eventually hangs up. Original Refund amount of $342.38 plus interest (21.99%) charged since June 26 should be reimbursed.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
