On March 20, 2024, I ordered on-line 6 sections of fence, 4 center post and 4 end post with the help of a super nice employee in the store, because the store did not stock the items.I was told it would take 7 to 10 days. I picked up the post on April 2nd., I was told at that time the fence sections were here in Memphis, but I could not pick them up because they had to be delivered to this store. (13 day but understandable because the Easter weekend) On April 9th. I checked the tracking, it said they were on the way back to the vendor. I called customer service, I told them that I had waited, 20 days I have to get this fence built to take care of my dog. The response was that it would be most likely another 7 to 10 days before I could get my fence sections. I asked for an immediate refund so I could by the fence sections elsewhere. They said they would. This morning April 12 I received a text that the fence sections had arrived. MY problem is: 1. I bought the fence sections from another store last night. Thinking the refund was on its way, it was not. 2. The end post and center post do not match the parts I bought from you guys. If I keep your competitors' sections, I will have to return your end and center fence posts. After making another call to customer service to see why they continued with the order after I had cancelled it and did not refund my money, they said it would take time. I agreed to take the fence sections, but I feel like it was ransom. I have shopped every store in the Memphis and surrounding areas, have always found it to be helpful, your employees are nice, store is clean, discounts can be found. Your customer service people are helpful, but they seem to have their hand tied. I would stick with brick and mortar, your ship will sink if you cannot fix these online issues.You can only be disappointed with something if you have high expectations and have an urgency to complete projects. I am very disappointed. Respectfully, Anthony
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
