My wife ordered a Blackstone, hard-top 36" griddle for me for Father's Day. The SKU is 1552364. It was advertised online as on sale from $349.99 to $299.99 and included free shipping to our local store. The order confirmation was received (# 1132551822) and it was supposed to arrive Monday, 06/19/2023.We received an email on Monday the 19th explaining the order had been "CANCELLED" by Tractor Supply. There was no explanation provided other that to call "Customer Solutions" at 877-718-6750. My wife called CS and was on hold for close to an hour before anyone answered the phone.Here's where the old "bait and switch" happened! When my wife explained to the representative what happened and asked for an explanation, the rep stated there was none in the area, but she could have one shipped and we'd receive it in seven days. She explained it was no longer on sale either, but she'd still honor the $299.99. However, she also said we'd have to pay $100 for shipping! After being challenged by my wife, the rep said Tractor Supply would be willing to pay for half of the shipping, or in other words we'd be paying the regular retail price. My wife debated that the website when we were shopping for this griddle, and AFTER the store information was entered, stated on sale for $299.99 with free shipping to the store, and that was our expectation. The rep said she could not do that, provided a reference number, and said we could contact the store manager to see if, after any come in, he or she may be willing to honor the price. I can't fathom why Customer Solutions doesn't provide what's in their name -- a solution! How about corporate honoring the sale from their own advertisement and do the right thing for the customer?I will mention that I spoke with the manager at the store in question. He was terrific and did what he could, but in the end, found there is no inventory at this time and several stale orders are waiting the manufacturer. At least he was honest! At least he agreed to fulfill the original purchase as made! I appreciate his efforts, but in the end, I have no Blackstone and Tractor Supply is the problem. With today's technology, there is no excuse to not have the website updated to real-time inventory. And if for some reason the IT staff or the inventory control all can't manage the stock accordingly, then the company should honor the prices AS PAID FOR AND CONFIRMED without any debate!Well, here is my response to it all. Tractor Supply advertised a product for a price inclusive of free shipping to the store. They reneged on their promise to provide the product as advertised. Even if I could get the product at this point, I won't buy anything else from Tractor Supply. Nothing. Nada. Zilch. I know I'm only a drop in the bucket and to a conglomerate, this doesn't mean anything to them. But they have definitely lost a customer over corporate greed and dishonesty. May as well be Anheuser Busch at this point! Here's to you, Mr. Bait and Switch guy!
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
