On June 4th I ordered a welder online for pickup at a location 48 miles away in Surprise, AZ. When I arrived I enquired about the price match guarantee, the employees and manager on duty were clueless. The manager on duty called his manager and the manager on the phone refused to talk with me but he made up all kinds of ridiculous excuses for not honoring price match that were in direct contradiction to the policy on the company website, in addition the manger on duty was extremely rude referring to me as "this guy" multiple times. Apparently common courtesy is not valued by Tractor Supply. The next day, June 5, 2023 I contacted customer support line and complained. Later that day (June 5) the store manager, Scott, called me to apologize and he said he would honor the price match guarantee and give me $100 store gift card for my inconvenience. We arrange for me to visit the store on the morning of June 10th. When I arrived I asked for Scott the manager when he came to greet me stated he reneging on corporate policy and was not going to honor Tractor Supply price match. The manger stated he decided this with the District Manger, Dusty, the day before (June 9). I asked Scott the manager why since the he knew I was traveling 96 miles round trip he didn't give me the courtesy of a phone call to cancel our appointment. His response was "I was not told to give you Courtesy". I tried to discuss with him the reason and he refused to answer any questions. I remained calm and did not raise my voice, though I was frustrated and upset. Scott told me I had 5 minutes to leave or he would have me arrested. I was shocked. I told him I don't need 5 minutes I was leaving immediately. Scott approached me within a few inches and I thought we was going to put hand on me and assault me. I told him to "not f-ing touch me" he then followed me out the store while calling the police. This was such a horrible experience that it is almost unbelievable the level of rudeness, inconsideration and lack of integrity Tractor Supply has.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
