I have been shopping at the Fayetteville store since I moved to NC 3 years ago. Yesterday I went to the Spring Lake Store and WOW what a difference, Spring Lake store is clean, well-lighted and very organized. We unfortunately left a dog toy in our shopping cart. So, we called the store and they had our item in the store and we told them we were on our way to the Fayetteville store to get pellets for our stove. The manager at Spring Lake said we can get the Dog toy at the Fay. store that we left, we said great. We explained this to the cashier and she called the Spring Lake store and the manager confirmed this. Then she told us she had to let her manager know. Well Greg the manager told her no, we need to go back to the spring lake store to pick it up. Long story short we left the store and I will never buy there again. It’s further to drive to Spring Lake but the store is much better. The dog wash area was filthy at the fay store and it was beautiful at the Spring Lake store. It looks like I will be shopping more at the Home Depot and occasionally go to Spring Lake for things I need from TSC. Thank you, Greg, for the lousy customer service, a $10 dollar item just cost you a frequent customer.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
