Just visited the Tractor Supply on Wickham in Melbourne, Fl. I can assure you that was my first and last visit in that location. I love Tractor Supply stores, employees are typically over the top friendly and helpful, not the case in this store. It was very clear several employees heard us trying to find things with no offer to help, I didn't ask but you'd think there would have been an offer. Then to get to the register, I have a gift card, the cashier was very unfriendly overall, gift card wouldn't slide, she takes it, then hands it back stating I need to enter my pin while she turns attention to the other register. I make several comments I can't read the pin, does she offer to help, nope. So hubby and I walk away from our cart and out the door, sale lost. I don't know what impact that makes on the store, my one cart but I hope the review makes an impact. When we visit our local Cocoa TS, the experience is always stella, there the girl took the gift card, scratched it off for me with her fingernail and entered the pin for me, she was stellar and for that reason, I will always shop that location going forward. Melbourne store may be new, but very unimpressive!! We were at this store about 2:30 on Feb. 11th, I hope this helps you identify who was at your cash register, this is a critical training experience for any manager on how your customer service employees should treat people. I'm in customer service, every day of my life and I give a lot of slack as I know it's not always easy, but to let a customer just walk away, that's not OK!!
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
