I have done walk-in business with tractor supply for several years and have never had a problem. However this good news ends when one goes online. I needed a couple of identical parts for my tractor (Category 1 lift / leveling arms). The tractor supply website showed that the store had 2 of the items I was looking for on-hand. So I place my order for those 2 items and selected in-store pickup. So far, so good... I received an email notifying me of my "Modified Order". I didn't modify my order, so what happened here? Apparently, although I wanted 2 identical parts, and although the website clearly showed that those two parts were in stock, the online inventory was apparently wrong, and only 1 of the two identical parts was available and not the two that I ordered. This seemed pretty presumptuous to me that the retailer would simply modify the order without contacting me first. I never gave them any indication that I would be happy with only 1 of the two parts. But they apparently gave themselves the authority to simply change my order and to just notify me that my order had been modified. Since I live about an hour away and since I would not be happy with just one of the two items that I ordered, I cancelled the entire order.I then went online to re-order the two identical parts from their website with delivery to my home. I placed the order online on a Thursday, and gladly selected the option for overnight delivery at a surcharge of $39.98 on top of the $55.98 to cover the cost of the parts. To me, overnight delivery means that I ought to have the items in my hand the next day, which was Friday. Nope! On Friday, I checked the status of my order, and although I expected to see that it had been shipped and was out for delivery, the order was in some sort of a "Processing" status. So, I went to the Tractor Supply website to formally inquire about my order through their customer service pages. I gave them my order number, the total cost of the order including shipping, and asked why it was in a "Processing" status, and not in an "Out for Delivery" status.I never got so little as a courtesy reply from customer service. But later in the day (remember this is a day later than the order date!), I got an email notifying me that my order had been shipped and the expected delivery date would be the following Monday. What? Why would I be willing to pay for overnight delivery for an order, and be satisfied with it showing up 4 days later? Once again, I contacted customer service via their web page, and 4 days later I have never gotten as little as a courtesy response to ANY of my inquiries to Customer Service.Apparently, overnight service to Tractor Supply means that whatever date in the future, after the order has been placed, it is perfectly OK to ship via overnight delivery on that future date. Once again, this is very presumptuous. Nobody contacted me to ask if delivery 4 days later would be OK to me at an addition shipping cost of about $40.00. Now I understand that many websites will show a cutoff time on their website for overnight delivery, and if one places an order through those websites, and the order is placed after the cutoff time, the customer has at least been advised of the shipping delay. But no such luck or courtesy from Tractor Supply.The bottom line is that the two items that I wanted did indeed arrive, however a shipping charge of about $40.00 seems outrageous for items that were delivered 4 days later than the date ordered, when overnight delivery was paid for. I am now seriously considering contacting my credit card company to reverse the charges for the shipping. Additionally, I am now looking for other review sites to post this very same review to warn others of the shenanigans played by Tractor Supply on online orders.---------Addendum---------I notified Tractor Supply of this review via a private message sent on their Facebook page. I provided a link to them for this review. Their reply was for me to contact Tractor Supply Customer support. I already tried that route a few times without so little as a courtesy reply from Customer Support. And that lack of customer support is exactly why I wrote the above review!
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
