Broke some tines on my brother's Countryline 6' landscape rake and Tractor Supply describes them as replacable, which they are. The rake is about 7 years old. The local store doesn't carry or have a listing for replacement parts! Was given the Customer Solutions number to call and they gave me another number for ACS. I gave them the advertised description of the rake, but they said they needed the model number off the data tag on the rake. The data tag had no model number only a bar code which I was told was useless!Called again and was told they needed the SKU number., Could only get a sku number for the current model being sold and nobody knew if it had changed in design since this one was purchased 7 years ago! I was going to take the broken tine in and compare it to the ones installed on the new rake, but the stores in my area have no country line landscape rakes in stock! I felt like a dog chasing my tail for for over 2 hours! The company representatives I talked to knew little or nothing about the equipment they sell! Buyer beware - if the equipment you buy from them breaks - your going to have a hard time (or not be successful at all) getting the parts to fix it.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
