I purchased a new zero turn mower from Tractor Supply in March of this year (2021). Now in October of this year 2021, I need new blades. So I go to my local TS store to get new blades. They tell me they stock the blades I need but are out of stock and don't plan to restock. They tell me that I can order online and have to pay freight and pay for the blades sight unseen. I explain to the duffee acting store clerk that they should keep such minor parts in stock and after I spent thousands of dollars on their product the least they could do was keep in stock the blades I need, when I need them so I am not down on my mower and don't have to pay freight. the clerk tells me she is only doing what her corporate office tells them to do. So I call corporate office and get basically the same run around. The fellow I talked to said that is just the way they do business and he does not own the company. It is a miserable feeling knowing that I spent my hard earned money on a product sold by Tractor Supply and this is the kind of customer service and concern they hand out. I will never let them do this to me again. Everyone else should take note before you buy equipment from them.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
