I placed this same review on TSC’s site and they banned it. And that’s a problem. Because I read the reviews on their site prior to making my order. I factored the reviews into my decision making process. If TSC is banning truthful but “negative” reviews, then they’re portraying a false narrative. That’s what we used to call LYING. I placed an order for a zero turn 54” Cub Cadet in the store on July 6, 2021 because they didn’t have any in the store. I was assured my delivery would be on July 19th 2021. I didn’t want to use a push mower for two weeks in the July sun but, I’d make it work. Delivery was supposed to be between 10am - 2pm. No mower, no calls. I’ve spoken to several TSC associates on the phone and several of them said they’d have to call or email me back, I received neither. The in store associates have been helpful in trying to track down the mower and the problem but I don’t enjoy driving 30 minutes to the store, one way, to find out where the product is I paid thousands of dollars for. Finally, I posted a nicer review than this on TSC’s site and it was blocked. It appears they don’t want anyone sharing how much of a disaster their services are currently. After I attempted to post my review, mysteriously, all the points I accumulated from my purchase, 6,000 of them, disappeared. I was told I cashed them in on a purchase, which I did not. I was told I’d be credited with my points again but it could take three weeks. Really? Three weeks to add points? Seriously? How long will it take to get my mower TSC? Three years? I understand you don’t manufacture mowers and you’re using Cub Cadet as a supplier, but hiding the truth from potential customers is not a good business model and your handling of the situation just made you lose a customer who was spending thousands of dollars with you. Dishonest. Block this TSC. Again, the in-store associates have been great. But Tractor Supply Company has not been. Do not order anything from this company. You’ve been warned.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
