I was skeptical of this company because of its low rating on TrustPilot. I didn't want to wait for a week or two for the service manual I needed for my son's dirtbike, so I decided to take a chance and buy the PDF digital manual from TradeBit. The price was right (less than half of (External References)), and it was the only place I could download it instantly after purchase. All others would send a CD of the PDF. I received my confirmation and download link by email instantly and I was able to download the document in less than a minute from the time my payment went through.
I did not have to deal with customer service, so I cannot speak for that, but I did have a very good experience.
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