I bought an MG HS 2021 on 27/11/2025 from the Trade Centre. They were promised that any issues within one month would be repaired free of charge. Shockingly, within 3–4 miles of driving to home, a TPMS warning light appeared on the dashboard.
I contacted the service centre, and they were given an appointment. From the next 11/12/2025, I also noticed hard gear changes (1st to 2nd and 2nd to 3rd). On the appointment day, I clearly explained all issues to the receptionist, and they were told to leave the car and wait for a call. After several hours, they were told the car was ready. The receptionist informed me that there was “no issue” with the gearbox and that the TPMS warning was simply cleared. When I spoke directly to the mechanic, he advised me to record a video as proof if the gear shifting problem happened again, which clearly shows they were unsure and had not properly fixed anything. — completely unprofessional.
Within 3 miles of driving home, the same TPMS warning came back again. This clearly shows the problem was never fixed, only erased using an OBD scanner.
I raised a complaint and was given another appointment on 15 January 2026. Once again, I explained everything in detail: TPMS fault, gear shifting issue, and dusty smell from the front demister. After keeping my car for hours, they again claimed no major issues, blamed the TPMS on an “electrical fault” (but did nothing to repair it), and said the dusty smell was because I don’t use the A/C enough. Once again, they simply cleared the warning.
Unsurprisingly, the TPMS warning came back again on the same drive home.
This is beyond frustrating. The service centre does not repair anything — they only erase dashboard warnings and send customers away. They clearly do not want to spend a single penny after selling the car, despite their promises. Their words mean nothing: “If there is any problem, come back, we will sort it out” — but they never do.
This has been a terrible, stressful, and disappointing experience. Very poor workmanship, zero accountability, and extremely poor customer service. I deeply regret buying from Trade Centre and would strongly advise others to stay away.
Poor. Poor. Poor. very, very poor service.
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The award winning and largest independent used car supermarket in the U.K, The Trade Centre Group prides itself on providing the highest quality used cars at the very best value. We sell over 40,000 used cars every year, with the added convenience of being able to drive away your perfect car today.
