Sales team was warm and easy to communicate our needs with regarding the cars and specs we wanted. Dob was our sales rep and within 2 cars he got us hooked on this Ford, and everything on his part was nothing but perfect. However, I cannot say the same for aftersales. It was slow and dragged out longer than it should have, with staff leaving the office and leaving us waiting 25+ minutes just for them to come back. It got to the point towards the very end, as we were sorting out the last bits of our very small finance deal, that we ended up not being able to drive the car the same day as promised, as their teams shut down at 5. So we were forced to go back on the 18th and decided it was not worth the headache and just switched to outright payment.
As the person who was driving home this car when the keys were handed over, I was not even given a brief summary on how any part of the car functioned, but it was a newer model car so I got the hang of it pretty easily. However, my relatives and I are happy with this purchase and are just hoping this car is not like the other reviews and fails soon after purchase. Also, we collectively would like to thank Keirah from collections for making the switch and releasing the car in a short and timely manner, unlike the day before. Also, 5 stars for Dob. We all loved him, and he tailored the experience to us as a family and never made us feel pressured to buy any add-ons or services.
Overall, we are all in love with this car and we hope that it will last in our family for the upcoming years.
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The award winning and largest independent used car supermarket in the U.K, The Trade Centre Group prides itself on providing the highest quality used cars at the very best value. We sell over 40,000 used cars every year, with the added convenience of being able to drive away your perfect car today.