This relates to Trade Centre and EMAC both companies. AVOID BOTH COMPANIES!!!!! I am disappointed in myself that I believed the falsehoods stated and I will never go there again.
I went to Trade Centre 12 months ago and initially was really pleased with the service and the car. I had gone to Trade Centre for a car as my other car had had a lot of mechanical issues and high service bills so I made the decision to change it.
I found a car and whilst in the room they have shiny posters advertising a warranty subscription that covers all parts on the car up to the value of your car no matter what. I was impressed by this given the history I had had and clarified as did my husband that this covered everything including tyres, wipers etc as I could not believe these were covered. We were assured that it was up to the value of the car and included breakdown so I signed up, cancelled my current breakdown cover, Halford Membership that gave me discount and free MOT and went away happy.
A couple of months in I got married and my card details updated so payment failed and Payment Assist sent me a letter stating my loan was behind. I was a bit taken aback given that it is listed as a subscription in the bank and was also sold as a subscription I could cancel anytime. I phoned them to change the details and I was told it was classed as a loan for the first 12 months and then could be cancelled. I stated it was a subscription and the lady on the phone said yeah we get that a lot but it is classed as a loan and if you cancel in the first 12 months the full amount becomes payable. This was the first inkling I had that I had not been told the truth by Trade Centre.
After less than 12 months and less than 3000 miles I took in for a service prior to MOT in March 2026 and got a call stating that brake pads and discs needed to be changed (all 4) and I would need to pay as it was wear and tear. I was dumbfounded so phoned the warranty company to be told wear and tear not covered. I said I was told differently and basically was told tough. I believe from conversations that I am not the only customer this happens to and is a regular occurrence
The pads were just above legal limit when sold to me apparently although the tick report does not state this but I do not understand how the discs need to be replaced however there is no record of the discs and the mechanic stated they were extremely old and had it not been for low mileage these would have gone months ago which I am sure the mechanics were aware of.
Therefore in total to put my car on the road again in March will cost £700 for the full sets of brakes and discs to be replaced plus the £700 I paid to Payment Assist and EMAC for their laughable warranty policy.
Do not use Trade Centre, Payment Assist or EMAC as they mislead you on policies that they refuse to honour and leave you with a car that is now not able to be driven unless I find another £700.00 which on one income is not possible.
I phoned Trade Centre to be told surprise surprise it was outside of their warranty but I could speak to branch if I wished.
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The award winning and largest independent used car supermarket in the U.K, The Trade Centre Group prides itself on providing the highest quality used cars at the very best value. We sell over 40,000 used cars every year, with the added convenience of being able to drive away your perfect car today.
