I have issue where my active funded account suddenly unable to place trade as usual even though it is still active. When investigated, they found my account was wrongly recorded as breached. This is not true since i never went to that level, still have quite comfortable draw down buffer (almost half of total dd of 50k acc) and even making profit on the last trade i took. I never received breached email too. No nothing from my side. and with all the record given, including historical data, my account was moved back to active tab in the platform. However this matter was NOT completely resolved because i still can't proceed to trade via the Tradovate/trading view. I have requested support to further check and after sometimes, support start to IGNORE me. I was left behind without any update since 2 weeks ago. I even created second ticket but still no respond. My account is there still active but hanging because i unable to trade anymore. This is totally unacceptable and unprofessional. I never face this kind of experience even with not well established prop firm out there. I will at least get refund to such issue. I require Tradeify to fix this issue or give me refund in order for me to proceed with more other committed prop firm out there.
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At Tradeify, we empower talented traders to trade and earn payouts through a streamlined 3-step process designed to maximise opportunity and minimize personal financial risk. Our program begins with a trading challenge, progresses to a simulated funded stage, and culminates in a live funded account for consistent and successful traders.
Tradeify provides cutting-edge tools to support your trading journey, including automated journaling to analyze and improve performance, and a dedicated trader support team to guide you every step of the way. Our platform offers a seamless trading experience with transparent rules, disciplined risk management practices, and opportunities to scale to significant capital.
With Tradeify, you’re not just trading—you’re leveraging advanced technology and personalized support to build a successful and lasting partnership.See more
