I am writing this as a final attempt to get a response regarding my subscription cancellation. Despite multiple attempts to cancel through the "system," there is no functional way to do so, which is a massive red flag for any SaaS provider.
It has become apparent that this service is essentially a backend forwarding function to AliExpress. While they charge a subscription fee, they are simply acting as a middleman for commissions. If you are looking for a proprietary logistics solution, be aware that this is just automated dropshipping that you could likely manage yourself for free.
I have noted that the ownership of this LTD is highly opaque with minimal public footprint. To the owner: I am a verified user, and I am closely monitoring my bank statements. If I am charged again after this public notice, I will not only initiate a formal chargeback through my bank for "services not as described" and "unauthorized billing," but I will also leverage my social media network and influencer contacts to ensure this experience goes viral.
I require: Immediate confirmation of my cancellation and an assurance that my card details have been purged from your system.
Don't ignore this. Do the right thing and provide the refund/cancellation option your users deserve.
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