Appalling Company trading under tradeplumbing.co.uk and designerbathroomstore.co.uk.Over £2,600 spent on a BC Designs bath ordered in July 2025 with a promised delivery date of 5-7 working days. After months of chasing, evasive phone calls & emails, and repeated false promises, I decided to chase up directly with BC Designs in December 2025. BC Designs confirmed no order was ever placed with them and, in fact, the specific Bath I ordered was not being produced for any customer at that time.I did (luckily) manage to secure a refund however this seems to be a common theme with the company; take the money and run then stonewall requests for expected delivery timescales dragging things out for months whilst sitting on customers cash. I am now having to delay completion of a renovation for a client and this company owes me 1/2 years interest on £2,600. I won't be holding my breath.Final note - Never trust a company when you phone up and get through to the same individual irrespective of pressing "1 for sales, 2 for customer services, and 3 for accounts".
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