They stated in the website that a thermal cylinder they're selling is available within 3 to 5 days. I verified this over the phone 3 times. They day before they supposed delivery, they sent an email that they're sorry but the can't deliver till the28th of August! I asked immediately for a refund and even if they said that they'll refund it nothing got refunded almost 2 weeks later. The whole plan went straight to the bin as I had an engineer lined up to fit and he was not available for a couple of weeks afterwards.
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