Granted I ordered the wrong cylinder, a return was accepted, and I paid for that mistake in the return cost which I accepted.however, I had to chase for 3 weeks for a pickup date, and then I waited another 2 months for a refund. Multiple chaser emails not responded to, and 5 phone calls later at 7p/min the refund came in.Replacement boiler did arrive on time, but it had multiple dents in it. I couldn't be bothered with the hassle in the end raising it as an issue even though I know I should have and I have pictures to prove.Whole return process end to end was 3 months, unacceptable and could have easily been avoidedI've seen others with similar poor comms or untimely refunds.As a trade purchase, felt very disappointed and would probably take my business elsewhere in future.7 July 24: Trade replied to my review stating "Although you have chosen not to raise this issue, we would greatly appreciate the opportunity to rectify this matter." I sent over an email with more information I received no response. This company is disgusting, do not use.
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