It has been 9 days since I reported a leak in my main water heater element that I purchased from this company. In that time, all I’ve received is a request for photos (which I had sent in my first email). Despite my repeated attempts to seek updates, I’ve heard nothing substantial. A leaking boiler isn’t a minor inconvenience; it’s a basic necessity. Yet, there’s been no sense of urgency in addressing the issue. My patience wears thin as I await a resolution. People are due to move into this property in just six days, and I cannot fathom the chaos if the boiler remains dysfunctional.
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