I had a disappointing experience for a single £20 print. I paid extra for an artwork check but never received the approval message. After following up, I was told it would arrive soon, but it didn't. I spent 20 minutes on hold, received an apology, and was told the approval would come in 5 minutes—still nothing. Even if I approved the artwork today, the print wouldn't arrive until next Wednesday, despite the original delivery date being the 17th of November. I had to ask about compensation multiple times just to get a response. Overall, very poor customer service and a frustrating experience.
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