My order didn't arrive, and when I contacted the support team, they provided no information. After waiting another day, I emailed and still received no response. I called and found out that due to a technical problem, my order hadn’t even been printed! I was offered a refund or to reorder for Friday, but I needed it by Thursday. I suggested printing with a competitor, but they refused to assist with the cost of the same order arriving later than promised. I didn't ask for compensation for my losses, yet their lack of responsiveness led me to order elsewhere. It’s now 10 PM, and after two days of no resolution, I found their approach highly unethical and unreasonable.
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