On several occasions, a visit to TJ's would result in previously purchased items being out-of-stock (OOS) or worse, discontinued due to being deemed "seasonal". Until now, these excuses were accepted. When searching for a staple, everyday item (capers), their response to being OOS warranted this review as it undermines the traditional levels of customer service and shows a complete lack of respect or caring for their most important asset, their customer!
Their knee-jerk excuse was "we don't do the ordering" (only reporting an OOS situation), but when asked how best to ensure product is received, their response (from the store manager) was unconscionable. "Go on to our website and write a comment explaining your issue and request the (capers) be ordered for this store". Seriously!!! My reply was "so you want ME to do YOUR work for you". OMG. Is this the way TJ treats their customers? This system is in need of change. What does TJ's really think of their customers??? I now have my doubts.
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Trader Joe's is a neighborhood grocery store with amazing food and drink from around the globe and around the corner. Great quality at great prices. That's what we call value.
