Review Time
On several occasions, a visit to TJ's would result in previously purchased items being out-of-stock (OOS) or worse, discontinued due to being deemed "seasonal". Until now, these excuses were accepted. When searching for a staple, everyday item (capers), their response to being OOS warranted this review as it undermines the traditional levels of customer service and shows a complete lack of respect or caring for their most important asset, their customer!
Their knee-jerk excuse was "we don't do the ordering" (only reporting an OOS situation), but when asked how best to ensure product is received, their response (from the store manager) was unconscionable. "Go on to our website and write a comment explaining your issue and request the (capers) be ordered for this store". Seriously!!! My reply was "so you want ME to do YOUR work for you". OMG. Is this the way TJ treats their customers? This system is in need of change. What does TJ's really think of their customers??? I now have my doubts.
The manager at Store 191 was pretty rude. We had brought our dog in, which I had done many times before. He is in the process of being ESA certified. The manager told us that we had to leave immediately. I needed one more item and he said I couldn’t finish my shopping, but had to leave.
I can see addressing the situation, but being a little more lenient as we were
less than 5 minutes from finishing.
Our dog was quiet and not threatening to anybody else. So, once his certification is finished, you are not going to have a dog who reacts any different to a situation that he was in at Trader Joe’s.
You have lost a customer. But then again, that manager could care less.
The manager at Store 191 was pretty rude. We had brought our dog in, which I had done many times before. He is in the process of being ESA certified. The manager told us that we had to leave immediately. I needed one more item and he said I couldn’t finish my shopping, but had to leave. I can see addressing the situation, but being a little more lenient as we were less than 5 minutes from finishing. Our dog was quiet and not threatening to anybody else. So, once his certification is finished, you are not going to have a dog who reacts any different to a situation that he was in at Trader Joe’s. You have lost a customer. But then again, that manager could care less.
Trader Joe’s – 4121 NE Halsey St, Portland – 1/5A Pattern of Dismissed Customer Safety and PrivacyI have shopped at Trader Joe’s for years, yet my visits to this location on July 11, 2025 and January 2, 2026 left me feeling harassed, unsafe, and dismissed when I raised legitimate concerns.The first incident began when I mentioned that orange juice I purchased had spoiled. I did not ask for a refund, but management escalated the situation, spoke harshly in front of staff and security, and implied wrongdoing. While leaving peacefully, security guard LaShawn photographed my license plate without explanation, creating a serious privacy concern.On January 2, 2026, a minor incident with a single broken egg highlights a clear contradiction in corporate messaging. I was checked out at the register farthest from the entrance, near the restroom. After I offered to replace the egg, LaShawn immediately appeared at my register. Tim Martin later stated LaShawn “was not targeting me” and that security exists to support the crew first, yet this raises the question:If he was not observing me, how did he know the egg was broken and move to the exact location I was at?These repeated incidents—ignored concerns, invasive observation, and a lack of accountability—reflect tokenism, where staff diversity is used as optics while customer safety and dignity are minimized. Written responses to questions about license plate photographs, purpose, storage, and safeguards have yet to be provided.Warning to Black & Non-White ShoppersDuring my visits, I repeatedly felt closely observed and monitored while shopping peacefully. Leadership dismissed my concerns, prioritizing the crew narrative over the safety of customers of color. In a climate reminiscent of New Jim Crow–era suspicion, I urge Black, Indian, Fijian, and other non-white customers to be aware, advocate for yourselves, and document interactions.This behavior should never have occurred at a store I trusted. Food is for everyone. Respect should be too. It's not our fault you guys can't keep food fresh. Don't buy their meats it stinks literlly.
Don't understand why trader joes is so popular. Small and jammed parking lots, limited selections, not so convenient locations, and average prices. If I want convenience, I would walk 5 minutes to my local Safeway. If I want best prices, I could drive to Costco. If I want huge selection, I could also go to Safeway. Some might like the vibe, but to me, I go there to get what I need, not to indulge in a club.
Scamming with produce that you can't check for the quality. I lost my trust in Trader Joe's produce, they're cheating you guys!They sell you diluted milk, it varies from 30 - 60% water in it, especially if you buy 1 gallon organic milk or half gallon organic milk. Seems like it's cheaper than in most other places, but paying cheaper for diluted milk with water? It's hard to check unless you make your own yogurt as I was doing it lately. Other milks bought from trusted producers give up to 85-90% white mass with the same technique used during preparation, while Trader Joe's milk gives you 40-50% (1 gallon container), at best 70% (half gallon).Most likely, that's not organic milk either!Not going to spend my money there anymore!
I have noticed that the quality of the products as well as the products that are available at Trader Joes has gone down. The produce in the bags often times seems pretty old, but well preserved. They use pretty bad ingredients in their products. I would give a 1 star, however their staff are nice and helpful and you usually don't have to wait a long time in line. Some of my favorites like the dried persimmons are gone.
I have been generally satisfied with Trader Joe's. However, I have been increasingly disappointed with some of their offerings. Today, I purchased Salsa Verde Chicken Enchiladas. I baked them, as per instructions, and they came out as just a mushy tasteless mass of nothingness. After a few bites, I threw it in the garbage. This isn't the first time I've experienced this phenomenon. My suggestion to TJ shoppers is to be wary of some of the frozen fare. It varies widely. Please invest in a test kitchen, guys!
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Trader Joe's is a neighborhood grocery store with amazing food and drink from around the globe and around the corner. Great quality at great prices. That's what we call value.
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