I am extremely dissatisfied with how the company managed my situation. After trading honestly on my funded account, my payout request was rejected due to an alleged KYC breach, and my account was blocked. They raised concerns about a face verification issue stemming from a technical glitch, which I explained. Additionally, a change in location due to a family emergency was dismissed despite proof. What shocked me most was the insensitivity of offering a discount for another challenge after rejecting my payout. This payout was crucial for my family, and the lack of empathy from the company is unacceptable. I strongly caution other traders to be aware that unforeseen circumstances may jeopardize your account and payouts. Should the company fairly review my case and release my payout, I would gladly update this review. Until then, this reflects my genuine experience.
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