I wish I could zero stars but unfortunately thats not an option.Do NOT use this company, literally the worst customer service I've dealt with in many many long years in the trade.Ordered some doors which were meant to be delivered with two days but actually took a week. One of there doors was damaged once we removed from packaging to install, which was three days after they had been delivered. On discovering the damage I sent an email to the customer service team so they could arrange a replacement, only to be told that they aren't prepared to do anything because we hadn't reported the damage within 48 hours of the doors being delivered.Not anywhere in my emails once the doors were ordered does but say that all items must be checked within 48 hours of delivery.Regardless of that UK consumer law dictates that a consumer has 30 days to report faulty goods, to claim a refund.Apparently Trade Superstore Online are above the law and don't need to adhere to the rules, regardless of their in house policies.Reported to trading standards for being an absolute shambles of a company!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re a trusted supplier with over 6 years of experience and more than 90,000 orders completed.
This page shows around 300 reviews, with 70% positive. That’s just 0.1% of our total customers—so it doesn’t reflect the full picture. We believe most of our customers are happy, as we rarely hear otherwise.
We don’t ask for reviews on Trustpilot and don’t endorse the platform, so the reviews here are all unsolicited—often more likely to come from unhappy customers, which is common across review platforms.
We’re proud of our track record and always aim to deliver great service.See more
