Avoid this company at all costs.We spent a total of £221.32 on an order including shipment costs back on the 1st July 2024 on a basin. The delivery stated that it would be 2-3 business days guaranteed.It is now the 16th July and still no sign of this delivery so have been without a basin now for best part of 2 weeks… the plumber had turned up to fit the basin yesterday and we have had to fork out a hefty call out fee as the basin was still not here despite the delivery timescales provided by trade superstore, we ensured to book the plumber plenty of time after purchasing basin but clearly still not enough for trade superstore online. The only way of actually getting through to this company is email as they just don’t answer the phone. We weren’t made aware of any delays until we actually contacted them ourselves, when they responded they promised it would be within a week, that week has now passed and still no sign of the delivery.I have requested a refund on at the very least the delivery costs and been refused that, also been refused any refunds at all. It’s honestly sickening that a company can act like this, how can a shipment cost not be refunded when we didn’t receive the service that the shipment cost was covering?! We’ve also had to fork out costs on plumbers call out fees so all in all this company has cost us a small fortune…. And still no delivery!!The company has said that the courier attempted delivery which is totally false as I have been in every single day waiting for this basin to turn up so that’s totally incorrect. Also had been advised that when delivery will be attempted, we would receive a text to say
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