I purchased some building materials from this company, paid and received an email stating that I would shortly be contacted about delivery.
A week later & no email so I contacted them. I was told that the goods that I had ordered were not in stock. They obviously knew this when I placed the order but chose to take my money anyway.
I was advised by Megan Steer, Customer Support 8 days ago that I would be refunded.
Despite numerous emails, no refund.
I have now raised the matter with PayPal to recover my money & with Trading Standards.
Trade Superstore Online are rogue traders, check out their other feedback (something I wish I'd done before my purchase).
If you purchase goods from them, you are unlikely to receive them & unlikely to get a refund.
AVOID!!
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We’re a trusted supplier with over 6 years of experience and more than 90,000 orders completed.
This page shows around 300 reviews, with 70% positive. That’s just 0.1% of our total customers—so it doesn’t reflect the full picture. We believe most of our customers are happy, as we rarely hear otherwise.
We don’t ask for reviews on Trustpilot and don’t endorse the platform, so the reviews here are all unsolicited—often more likely to come from unhappy customers, which is common across review platforms.
We’re proud of our track record and always aim to deliver great service.See more
