This organization has been a nightmare to work with. Months after they took over my pension management, I'm still struggling to resolve issues. Their website is frustratingly unresponsive, and crucial features have been malfunctioning for months. They keep saying they are addressing discrepancies in my pension figures but fail to follow through. The most concerning part is that since their takeover, the value of my final salary pension has inexplicably decreased, despite their own admission that this shouldn't happen.
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