I have a significant pension with this organization. After informing them about a new medical condition, they assured me in writing that I could retire due to ill health following major surgery. Now, after my surgery has left me with a life-altering disability, they claim it was a mistake and that I would only qualify if I had less than a year to live. Their customer service is shockingly poor and exceedingly slow. I strongly advise against engaging with them.
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